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Our Services
Workshops in Customer Relationship Management - Softskills focuses on Customer Relationship Management (CRM) skills which contribute to a winning CRM strategy. The initial part of every CRM cycle is triggered with a pre-sales activity. Our trainers impart skills that convert a pre-sales activity into a sales deal. The training curriculum includes negotiation skills, decision making skills, training to ensure continued customer satisfaction, calculation of business metrics, and taking ownership of customer issues with first call resolution.
The main subjects covered in the CRM workshops include: Diversity/ Intercultural Communication - Companies across the globe are engaged in cross-barrier trades and opening up subsidiary units in other cost-effective countries. Our workshops on diversity and intercultural communication cover a number of subjects: ![]() ![]() ![]() ![]() Call Center Training - Business Process Outsourcing (BPO) is a cost-effective process, which is also is in sync with the globalized liberal economy. Managing agents and improving the service quality of the call centers are a priority today. Some of the topics covered in the workshops include:
Workshops in Warehouse, Distribution Systems and Logistics |
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